If you've forgotten your BoardX password, you can reset it using your verified contact method. The process involves two verification steps to confirm your identity before setting a new password.
Step 1: Start from the Sign-In Page
On the BoardX sign-in screen, click Forgot your password? below the password field.
Step 2: First Verification — Confirm Your Email Address
Regardless of your account's 2FA setting, the first verification is always sent to your email address. This step confirms that you are the owner of the account before any password reset can proceed.
Your email address will be pre-filled if you entered it on the sign-in screen. If not, type it into the Email Address field.
Click Send verification code. A 6-digit code will be sent to your inbox.
Open the email from Microsoft on behalf of BoardX, copy the code, and paste it into the Verification code field.
Click Verify code.
Once verified, you'll see the message: "E-mail address verified. You can now continue." Click Continue to proceed.
Didn't receive the code? Check your spam or junk folder. If it's still not there, click Send new code to request another. Each code is single-use and expires after a short time.
Step 3: Second Verification — Authorize the Password Reset
This step specifically authorizes the password reset action. Although it follows the same format as Step 2, this is not a loop — each step serves a distinct purpose:
Step 2 confirmed that you own the account's email address.
Step 3 authorizes the password reset itself, using your account's 2FA method.
How you receive this second code depends on your account's 2FA setting:
If your account uses Email 2FA
A new verification code will be sent to your email address. This is a freshly generated code, separate from the one used in Step 2 — make sure you use the latest email.
Click Send verification code.
Open the new email from BoardX and copy the code.
Enter the code into the Verification code field and click Verify code.
If your account uses SMS 2FA
Returning users: The verification code will be sent automatically to the mobile number saved on your account record.
First-time users: You will be prompted to enter your mobile phone number before a code can be sent. Enter your number and click Send verification code.
Once you receive the SMS, enter the 6-digit code into the Verification code field and click Verify code.
Didn't receive the code? Click Send new code to request another one.
Step 4: Set Your New Password
After the second verification is approved, you'll be prompted to create a new password.
Enter your new password in the New Password field.
Re-enter it in the Confirm New Password field.
Click Continue.
Your password has now been reset. You can sign in to your BoardX account using your new password.
Tips
When using email 2FA, you will receive two separate emails with two different codes — one for each verification step. Always use the most recent email for each step.
Each verification code is single-use and expires after a short time. If yours has expired, click Send new code to get a fresh one.